PLEASE READ THE FOLLOWING SUBSCRIPTION AND CANCELLATION TERMS AND CONDITIONS (“TERMS AND CONDITIONS”). YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS AND THE TERMS OF USE, OF WHICH IS INCORPORATED HEREIN BY WAY OF REFERENCE, IS AN ABSOLUTE CONDITION OF YOUR PURCHASE FROM THE VECTR.COM WEBSITE (“SITE”) AND FORMS A LEGAL AGREEMENT BETWEEN YOU AND VECTR. VECTR RESERVES THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR WRITTEN NOTICE, AND YOU AGREE TO BE BOUND BY SUCH CHANGES.

If you are purchasing on behalf of your employer, entity or the organisation, you hereby represent and warrant that you are authorized to act on behalf of such employer, entity or organisation and have full authority to bind such employer, entity or organisation to these Terms and Conditions.

Subscription Plan

Upon purchase, you are entitled to utilise the purchased services within one (1) month from your subscription activation date.

Your subscription shall automatically renew for a further period of one (1) month upon the expiry of the current month. You may cancel the automatic renewal anytime through the settings in your account. Upon cancelling automatic renewal, your subscription shall continue and terminate at the end of the current month of subscription. For clarity purposes, your designated payment method shall be charged three (3) days prior to the actual date of renewal. For users on the yearly subscription plan, your subscription shall last for one (1) year only and shall be automatically renewed for subsequent one (1) periods upon its expiry.

Should you terminate your account with us during the subscription, you forfeit all unused allocation upon termination.

Should you request a cancellation and refund of the current subscription:

• Within five (5) business days of such purchase or automatically renewed purchase and you have not utilized the subscription plan and any free credits as given (if any), you shall be entitled to a full refund of the purchase price;
• After five (5) business days of your purchase or automatically renewed purchase and you have not utilized the subscription plan and any free credits as given (if any), you shall be charged a cancellation fee amounting to fifty percent (50%) of your purchase price; or
• If you have utilized the subscription plan and any free credits as given (if any), a price adjustment will be charged based on your utilization.

Vectr reserves the right to determine such price adjustment and refund at its sole discretion.

For more information, please contact us at info@vectr.com.

Credits

Upon purchase and/or activation, you are entitled to utilise the purchased credits. The purchased credits do not expire and can be accumulated over time.

Within five (5) business days of such purchase and you have not utilised any of the purchased credits, you shall be entitled to a full refund of the purchase price. After five (5) business days of your purchase regardless of whether you have or have not utilised any of the purchased credits, you shall not be entitled to any refund.

Vectr reserves the right to determine your request for cancellation and refund at its sole discretion.

For more information, please contact us at info@vectr.com.

Other Terms and Conditions

Vectr may at its discretion provide you with additional benefit(s) to your purchase (i.e. free benefits) on top and separate to your purchase. Vectr reserves the right to determine the conditions to such additional benefit(s) at its sole discretion.

You hereby authorise us to charge your payment method for your purchase and automatically charge your payment method for each successive payment until the expiry, termination or cancellation of your subscription, where applicable. You further authorize us to charge and/or adjust the applicable charges, duties and/or taxes applicable to your purchase and subsequent automatic renewals, as and when deemed necessary, including but not limited to during the term of your subscription. Should your chosen payment method be rendered unavailable and/or cannot be charged, we reserve the right, at our sole discretion, to reject your purchase, cancel the automatic renewal and/or terminate your subscription.

Vectr reserves the right to change your subscription’s rate at each renewal period and you shall be notified of any such change with the option to cancel.

Vectr reserves the right to charge you the then-current rate (which may not be the same rate as what you may have purchased prior) for new or additional purchases should (i) you exceed the allocation of your existing purchases; or (ii) your purchase has been cancelled and/or terminated.

Vectr endeavours to comply with the laws and regulations that would be applicable to your purchase and to tend to your needs and requests. Notwithstanding anything provided hereinabove, Vectr reserves the right to attend to, and review the circumstances of each matter applicable to your purchase on a case-to-case basis.

For more information and assistance, please contact us at info@vectr.com.

Last Updated: 29 January 2024.